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Business Seminars & Workshops
Course Description
SEMR-9142   Customer Service Skills
Discover the art of effectively serving and keeping customers.  Learn about attitudes, body language, listening skills, customer conflict and solutions.  Recognize how to get the customer to come back for more by making a favourable impression.

Class Availability

Beginning September 1, 2018: students enrolling in Online Education courses will be required to purchase textbooks and materials at participating Campus stores or online. To review booklists and purchase textbooks, please visit bookstore.rrc.ca.

Student booklists will be available approximately 3 weeks prior to scheduled course start dates. Please ensure materials are purchased in advance, to be available for the start date.


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