Pressure is being placed on managers to build progressive working environments that encourage and support employee growth and job satisfaction. Participants will be introduced to a simple tool to assess their ability to foster a working environment that ensures high levels of employee engagement. We will also discuss practical techniques to identify and nurture employee ability and to build higher levels of employee commitment and contribution.

If you have solid Microsoft Windows and Microsoft Office experience, you may write a challenge exam for credit. The challenge exam consists of three parts, and will require that you demonstrate a solid working knowledge of Microsoft’s Windows XP operating system, as well as Microsoft Word 2007 and Excel 2007. For more information see the Intro to computer course description.

We can expect to face conflict situations whenever we spend time with others; conflict gets resolved whether the situation is to our liking or not. This conflict resolution workshop addresses the interpersonal scope for such activity so that you can resolve your conflicts with others in a stable and safe environment, while still maintaining your own dignity. Topics include: safety procedures, how to maintain control of a situation, defusing techniques, how to listen and ask questions, mediation, and how to come to an eventual agreement.

Enhance your proficiency in oral communication through information, tools, examples, and practice using individual and group presentations. Increase your skills in impromptu speaking; assessment, evaluation and meeting planning.

Discover the importance of employment equity in business planning in order for business to succeed in an increasingly diverse local and global marketplace. Explore the demographic trends in Manitoba and the global economy, which suggest a workforce and consumer group that is increasing in diversity. Realize how equity is enhanced when focus is directed on the human resources of an organization. Develop an understanding of the inherent relationship of human resource management and employment equity.

Begin to understand the change management process, how to assess an organization’s readiness to implement change, and build the commitment to change. In this workshop, work through strategies to “make change stick”, cover create and implement change strategies, and learn to assess and evaluate the success of change strategies through lessons from the field.

Focus on being able to clearly and effectively communicate orally and in writing.  Learn the basic steps and “how-to's” of writing a report: organize and conduct an investigation, accurately document report sources, plan, write and complete the report. Become familiar on how to use supplementary visual aids in order to enhance your report. Class attendance affects the final grade.

Participants will be provided with the tools and checklists required for the twenty seven meeting management functions which will ensure all details have been covered to the final phase of logistics and staging a conference or special event. Participants will also learn to recognize the necessity of national standards of knowledge and performance to provide a level of consistency within the special events profession.

Learn the role of meetings in businesses and organizations, the characteristics of meetings, roles of participants and how to conduct productive meetings. Become familiar with the role of parliamentary procedures and the various types of meetings, such as board, council and committee.