Operations Management
Overview
  • Certificate program
  • Available by classroom delivery; some courses available by distance delivery
  • APICS certification opportunity

Description
This program can help you gain the knowledge and professional development required to pursue a career in materials, management, manufacturing/production and logistics. You will enhance your understanding of operations management topics including:

  • Purchasing
  • Accounting
  • Production supervision
  • Inventory management
  • Traffic and storage functions

This program is offered by Red River College in partnership with APICS (Association for Operations Management).

Admission Requirements

Regular Admission Requirements

  1. Successful completion of Grade 12 including one credit in each of the following:
  • Grade 12 English
    and
  • Applied Math
Who Should Enrol?

This program will be of interest to you if you are involved in materials management, manufacturing, logistics and service industries. 

Consider the program if you are new to the profession and want to acquire a solid foundation on which to build a career, or if you are choosing a career in purchasing, accounting, production supervision, and traffic and warehousing.



Program Outline

You must successfully complete 12 courses to earn a certificate.

Note: The passing grade for the Materials and Operations courses is 60%.

Communication (choose two of the following):

  • Basic Business Communications - C
    or

    Business Communication 1 - C/D
  • *Effective Speaking - C/D
  • Manual Writing and Design - C/D
  • *Technical Communication 1 - C/D
  • *Report Writing - C/D

Materials and Operations Management (all courses required): 

  • Principles of Inventory Management (APICS) - C
  • Principles of Operations Planning (APICS) - C
  • Principles of Manufacturing Management (APICS) - C
  • Principles of Managing Operations (APICS) - C
  • Principles of Distribution and Logistics (APICS) - C

Managerial and Related (choose four of the following):

  • *Management Principles 1 - C/D
  • Management Principles 2 - C/D
  • *Human Resource Management (40 hrs) - C/D 
    or

    Human Resource Management (64 hrs) - C/D
  • Human Behaviour in Organizations - C/D

Elective  (choose one of the following):

  • Assertiveness Training -
  • Front-Line Leadership - C
  • Introduction to Total Quality Management - C
  • Management Principles 3 - C
  • Principles of Supervision and Leadership 1 - C
  • Project Management Fundamentals* - C/D
  • Strategic Management - C
  • Supervisory Skills for Women - C
  • Transportation System (Distribution 1) - C

Legend:

  • C/D - Classroom or Distance Delivery
  • C - Classroom Delivery
  • D - Distance Delivery
  • * Gold Seal Accredited

 


Program Content
  COURSE NAME COURSE HOURS
MGMT-1015 Principles of Distribution and Logistics (APICS) 36
MGMT-1066 Principles of Inventory Management (APICS) 36
MGMT-1064 Principles of Managing Operations (APICS) 36
MGMT-1014 Principles of Manufacturing Management (APICS) 36
MGMT-1065 Principles of Operations Planning (APICS) 33
Electives  
MGMT-1003 Assertiveness Training 40
COMM-1023 Basic Business Communications 40
COMM-1000 Business Communication 1 64
BUSA-1061 Effective Speaking 40
MGMT-1068 Frontline Supervision and Leadership 40
HUMR-1019 Human Behaviour in Organizations 40
HUMR-1015 Human Resource Management 64
MGMT-1080 Human Resource Management (40 hrs) 40
MGMT-1034 Introduction to Total Quality Management 40
MGMT-1161 Management Principles 1 40
MGMT-2162 Management Principles 2 40
MGMT-3164 Management Principles 3 40
COMM-1138 Manual Writing and Design 40
MGMT-1167 Principles of Supervision & Leadership 1 40
PROJ-1030 Project Management Fundamentals 44
COMM-1016 Report Writing 40
MGMT-1189 Strategic Management 40
COMM-1243 Technical Communication 1 40
BUSA-1018 Transportation Systems (Distribution 1) 40
 
Course Descriptions
MGMT-1003 Assertiveness Training
Learn the value of assertiveness as a direct, honest and concise method of communication. Employers, managers, supervisors, employees, co-workers and the self-employed can benefit from using assertiveness to promote the protection of personal rights. Identify, discuss and practice methods of expressing your point of view while listening effectively. Discover your ability to assert yourself in difficult daily encounters.
 
COMM-1023 Basic Business Communications  

Develop the basic principles of business writing and discuss topics such as: standard business formats, the ability to write clear, readable letters and memos.  It also reviews correct grammar and usage and how to improve effectiveness as a speaker.

 
COMM-1000 Business Communication 1  
This course will guide students through the techniques and processes involved in writing and speaking effectively for business. The student will apply the direct approach to create business emails and letters. They will learn strategies for effective report writing as they outline, research, and write an information report. Students will be taught how to create and deliver an oral presentation as they present their report to the class in a structured, businesslike format. Competent language usage and proper business etiquette will be emphasized throughout the course.
 
BUSA-1061 Effective Speaking

Enhance your proficiency in oral communication through information, tools, examples, and practice using individual and group presentations. Increase your skills in impromptu speaking; assessment, evaluation and meeting planning.

 
MGMT-1068 Frontline Supervision and Leadership
Develop superior supervision and leadership strategies and enhance front line productivity in the workplace. Front-line leadership skills are essential for organizational success, as they help drive a team’s focus, motivation and efficiency. This course provides front line managers and supervisors, as well as, non-supervisory leaders with both the technical and interpersonal skills needed to enhance productivity and deal with people issues.
 
HUMR-1019 Human Behaviour in Organizations  
Address psychological principles and sociological concepts of human behaviour in formal and informal organized groups. Learn the main aspects of individual and group behaviour in purposeful group settings. Explore topics including group relationships, types of groups, task orientation, group structure, communication, leadership, group performance, psychological climate, human needs in organizations, status, and social roles.
 
HUMR-1015 Human Resource Management
This is a course covering the major responsibilities of a modern Human Resource Manager. The emphasis is on activities such as recruitment, appraisal, legal compliance, training, orientation, compensation and job analysis.
 
MGMT-1080 Human Resource Management (40 hrs)  
Discover the importance of Human Resources Management (HRM) to individuals, organizations, and society. Learn more about this integrated, goal orientated set of management functions, which are carried out in the context of multiple environments (competitive, social, legal and organizational).
 
MGMT-1034 Introduction to Total Quality Management
Management using the Total Quality approach and its underlining principles is covered.  Quality as a competitive driver with its positive impact upon the customer, the parent organization and the employees is explained.  Its interfaces with ISO9000, Six Sigma and the seven primary management tools are also presented. Leadership, strategic planning, organizational culture, human resources, and business execution are included.
 
MGMT-1161 Management Principles 1  
Acquire the knowledge necessary to identify management functions and set out major principles, problems and objectives. Know the meaning of decision-making and learn how to stress the use of creative thinking in management. Discuss the fundamentals of organization and departmentalization, and learn the value of motivating people in management positions through communications, leadership and supervision. Study the methods used to control budgets, costs, quality, production and sales.
 
MGMT-2162 Management Principles 2
Undertake a comprehensive study of major management functions. Evaluate various management tools including econometrics, simulation and research affecting the decision making process. Investigate management control and evaluation techniques. Review the correlation between time and management functions.
Prerequisites:
MGMT-1161
 
MGMT-3164 Management Principles 3
Study management theory and practice and examine the role of manager, using extensive readings in management. Analyze the functions of innovation and representation and their effect on corporate behavior. As well, inspect various management styles and the contributions they make to organizational operation.
Prerequisites:
MGMT-2162
 
COMM-1138 Manual Writing and Design

Create and design a manual with an emphasis on readability, accessibility and usability. Learn the importance of writing user manuals and discover how a well-written manual can be an asset to companies and to consumers.

 
MGMT-1015 Principles of Distribution and Logistics (APICS)
Examine the basics of Logistics and Warehousing activities in an organization. Techniques of Material control, effective Warehousing, and use of appropriate Material Handling Equipment are covered. The impact of Logistics Information Systems, Distribution and Order Processing Control, and Warehouse Management Systems are also explored. Basics of Industrial Health and Safety in the workplace along with the Principles of Transportation are also introduced to enhance the subject.
 
MGMT-1066 Principles of Inventory Management (APICS)
Develop a fundamental knowledge and understanding of inventory management principles and techniques, including forecasting independent demand and dependent demand distribution and replenishment. Achieve a greater understanding of roles and responsibilities in the control of inventory, and the impact that inventory can have on business.
 
MGMT-1064 Principles of Managing Operations (APICS)
This course will cover the role of operations management, product planning and design, current manufacturing automation and the use of computers in operations management. Students will learn which factors affect process design, plant site selection, and plant layout considerations. Students will understand the principles of work design and process improvements, work measurement concepts, and performance measures used in operations management. Principles and techniques of total quality management and project management will also be covered.
 
MGMT-1014 Principles of Manufacturing Management (APICS)
This course will impart a fundamental knowledge and understanding of priority and capacity management through the use of material requirement planning (MRP), capacity requirement planning (CRP), production activity control (PAC), and Just-in-Time Manufacturing (JIT).
 
MGMT-1065 Principles of Operations Planning (APICS)

Cover the basics of operations planning and its associated activities. After completion of this course you should be able to develop an operations plan and establish organizational objectives and a planning hierarchy. Other topics covered: demand management, application and use of common forecasting techniques, controlling/changing the operations plan, and the role of master production scheduling. This course introduces participants to the principles of effective planning.  The course presents the concepts of planning at each level from the strategic to tactical.  Students work together to solve problems, develop plans, build teams and present solutions.

 

 
MGMT-1167 Principles of Supervision & Leadership 1

Study the field of supervision and foremanship in organizations and the methods of dividing activities into departments and relationships within them. Examine the use of committees and terms such as authority, responsibility, accountability and delegation. Terms and case studies will be discussed through group discussions.

 
PROJ-1030 Project Management Fundamentals  
Study the fundamental aspects and principles of project management including life cycle, integration, planning, organization and communication. Learn about work breakdown structures, diagramming, cost management and resource allocation. Examine today’s issues affecting project management including risk management, quality, conflict, and team building.
 
COMM-1016 Report Writing

In this course, you will focus on writing clear and effective business communication. Using a variety of report formats, you will learn the basic steps of report writing, including planning your approach, organizing information, writing the first draft, revising for clarity, and documenting sources. You also learn how to use supplementary visual aids to enhance your written report.

 
MGMT-1189 Strategic Management
An introduction to the strategic management process focusing on the identification and implementation of competitive strategies. How to conduct a strategic analysis and planning session, identifiying internal and external competencies, opportunities, threats and weaknesses is included. Life Cycle models and analysis are presented along with discussions of national and global environments and their effects. Balancing the needs of the customer, marketing, finance, services, industry, suppliers and good corporate governance are built in.
 
COMM-1243 Technical Communication 1
Learn the principles of technical communication. Develop your skills to research, design and organize documents. Practice your skills using plain language techniques to produce clear, effective writing. Ideal for anyone who writes for business, government or industry.
 
BUSA-1018 Transportation Systems (Distribution 1)
Transportation Systems provides the learner with comprehensive knowledge of the background and current technical information for all the modes of transportation as well as intermodalism.  Students will be able to compare the five modes of transportation and identify their strengths and weaknesses.  In addition to the transportation modes, students will also gain a foundational understanding of the elements within the distribution chain, specifically warehousing, materials handling, and unitization devices.  In addition, the course will introduce the learner to the intermediate agencies (including freight forwarding and transportation brokers) as they relate to the field of transportation.
 

Transfer Credit Opportunities

Exams for Fundamentals (APICS) Courses
All students will write a college exam for the APICS Fundamentals courses; however, you will also be given the opportunity to write the APICS exam for APICS certification. Currently the cost for each exam is an additional $125.00 USD. 

For more information on this certification, visit the APICS web site at www.apics.mb.ca or e-mail apics@pangea.ca.

Other Information

Most of the courses in this program require textbooks, which may be purchased in the College bookstore.

However, all of the Material and Operations Management study material is included in your tuition. Professional course writers prepare this material for APICS with the assistance of subject-matter experts. Course material is developed and distributed by OMERIC (The Operations Management Education and Research Institute of Canada). OMERIC is a not-for-profit organization formed and managed by APICS Region VIII.

Graduation Requirements

You must complete your part-time program within eight years from the start of the first course in the program, unless otherwise stated in the program outline.

You will not be granted more than 75% of your credit requirements for graduation through transfer of credit.

When you have successfully completed all the required courses in this program, be sure to apply for your certificate. For complete details and forms, see rrc.ca/convocation

Questions about graduation? Please call 204-694-1789 or 1-866-242-7073 for assistance.

Graduation with Honours
If you obtain a grade point average (GPA) of 3.8 or better for the program, you will graduate with honours. If you fail any course in the program, you will not be eligible for this honours designation.

Employment Potential

Graduates have a variety of career options, including:

  • Production Manager
  • Inventory Manager
  • Warehouse Manager

For information about related programs and services, visit Human Resource and Skills Development Canada (HRSDC).

Contact Information

For more information, contact:

School of Continuing Education
C116 - 2055 Notre Dame Ave
Winnipeg, MB   R3H 0J9
Phone: 204-694-1789 or 1-866-242-7073
Fax: 204- 633-6489
E-mail: cde@rrc.ca

Winkler Campus
100 - 561 Main Street
Winkler, MB   R6W 1E8
Phone: 204-325-9672
Fax: 204-325-4947
E-mail: winkler@rrc.ca