Red River College

Volunteer Management
Overview

Expand and/or upgrade your knowledge and management skills to ensure the success of your volunteer programs and their contribution to your organization's goals and objectives. Develop the skills to recruit, select, motivate, train and manage volunteers in the multi-faceted field of volunteer management.

> This program covers a wide range of relevant topics, including recruitment and marketing, risk management, program planning and evaluation, interpersonal communication, and working with volunteers.

> This program is available via distance delivery with some classroom delivery.

Recent Changes

Students starting this program previous to September 1, 2008, should follow the guidelines below.

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As of September 1, 2008, the Volunteer Management program has been revised.  All of the courses are now offered through distance learning, and some of the courses are offered through classroom learning.  

The course Working with Volunteers. which can be taken through Red River College Distance Learning or through Volunteer Manitoba, must be taken as first course of study.  Students taking the course through Volunteer Manitoba must present their certificate from Volunteer Manitoba to RRC registration before continuing on to other courses. The course Program Planning and Evaluation, which is now 10 hours, can be taken at Volunteer Manitoba in a distance format and then transferred to Red River College upon presentation of certificate of completion.

Students taking courses at Volunteer Manitoba can find them at  http://www.mbvolunteer.ca .

Students who started the program previous to September, 2008, may use the following credits in the new program:

  • Students who have successfully completed the 40 hour course Program Planning and Evaluation may apply 20 hours to their electives requirement. 
  • Students who have successfully completed the 40 hour course Risk Management may apply 20 hours to their electives requirement.
  • Students who have successfully completed the 40-hour course, Recruitment and Marketing may apply 20 hours to their electives requirement.
  • Students who have successfully completed the course Issues, Ethics and Professionalism may apply 40 hours to their electives requirement.
  • Students who have sucessfully completed the course Written Communication and Report Writing may apply 20 hours to their electives requirement.

Red River College will not be able to make any changes for students who exceed their requirement of elective hours due to program changes.

Entrance Requirements

1. Manitoba Grade 12
and
2. Adult Criminal Record/Vulnerable Sector (ACRVS) Check and Provincial Child Abuse Registry (PCAR) Check conducted within six months of attending the practicum. See CO-OP/Practicum Information for details.

Special Admission Requirements
Applicants who are 19 years of age or older on or before September 30 in their year of registration, and who have been out of high school for a minimum of one year who do not meet the regular admission requirements may apply under the special admission requirements. Individuals applying under the special admission requirements must also meet admission requirement 2 as outlined above.

Program Outline

Note:  Students require a mark of 50 (D) in each course to be successful in the program.

Core courses:

  • Working with Volunteers  - D and VM 
  • Recruitment and Marketing - D 
  • Training and Development - C/D  or  Challenge: Training and Development (Training: Design and Delivery)  C/D
  • Interpersonal Communication 1 - C/D
  • Program Planning and Evaluation - VM  (distance format)
  • Risk Management - D

Students choose 72 hours from the following courses and/or workshops or a 72 hr practicum, which can be completed in your workplace or in a placement arranged by the instructor.

  • Basic Writing Skills - D  or  Basic Writing Skills - Challenge D
  • Building Workplace Loyalty - C
  • Computers - Introduction - C/D  or  Computers - Introduction - Challenge - C
  • Conflict Resolution - C/D
  • Effective Listening Techniques - C/D
  • Effective Speaking - C/D
  • Employment Equity - D
  • Preparing Newsletters - C/D
  • Interviewing Skills - Employers - C
  • Managing Change - C/D
  • Managing Young Workers - C/D
  • Negotiating Skills - C/D
  • Professional Portfolio Development - C
  • Report Writing - C/D
  • Services Marketing - C
  • Special Event Management - C
  • Successful Meeting Strategies - C
  • Stress Management - C/D
  • Team Building - C  
  • Value Focused Thinking - C
  • Volunteer Management - Practicum - C/D
  • Workday Management Tools - C/D

Important Notes:

> External electives through the Volunteer Manitoba or MAVA will be recognized for up to 30 hours of the 72 hours of electives.

> In place of the 72 hours of electives, students may wish to register for a 72 hour practicum offered through classroom delivery.

> CORR-1012 Professional Portfolio Development will no longer be offered. Students wishing to receive this credit should register for PLAR-2001 Portfolio Development Online.

Legend: C/D - Classroom and Distance Delivery | C - Classroom Delivery | D - Distance Delivery | VM - Course can be taken at Volunteer Manitoba (Red River College will require a letter of completion from Volunteer Manitoba in order to have courses transferred).

Who Should Enrol?
Recommended for those who are seeking employment in the non-profit sector.  Also recommended for those currently employed in the non-profit sector who are responsible for the administration of volunteers and/or an agency's volunteer program.
Other Information

This program is offered in partnership with Volunteer Manitoba and the Manitoba Association of Volunteer Administration. 

Websites: 

Volunteer Manitoba      http://www.mbvolunteer.ca
Manitoba Association of Volunteer Administration     http://www.mavamanitoba.ca

CAVR - http://www.cavrcanada.org/certification.html   Canadian Administrators of Volunteer Resources (CAVR) is the national association which promotes the professional administration of volunteer resources, certification of membership, continuing education standards and collaboration with provincial, national and international organizations. RRC courses can be used toward national certification, which leads to a CAVR designation. More information can be found at the above website. 

Graduation Requirements

This certificate program is comprised of 6 core courses (170 hours) plus 72 hours of electives, totalling 242 hours.

When you have completed all the required courses in this program, be sure to apply for your certificate. Call (204) 694-1789 or 1-866-242-7073.  When you receive your certificate, you will be invited to participate in one of the College's semi-annual convocation ceremonies.

Students who obtain a grade point average (GPA) of 3.8 or better will graduate with honours. Students will not be granted more than 75% of credit requirements for graduation through transfer of credit. Students with any course failures within their program of study will not be eligible for the honours designation.

CO-OP/Practicum Information

Students who wish to choose the practicum elective may be placed in a practicum by the practicum instructor or may choose to do the practicum in their workplace.  Practicum in your workplace must be approved by your workplace and your instructor.

To be eligible to register in the practicum, applicants must meet the following:
1. Successfully completed all theory courses
2. Submit Adult Criminal Record/Vulnerable Sector (ACRVS) Check and Provincial Child Abuse Registry (PCAR) Check conducted within six months of attending the practicum. Original documents must be submitted. For further information, please go to: http://www.rrc.mb.ca/files/File/coned/criminalrecord.pdf

This is the opportunity to put your course work into practice with guidance and support from a mentor and and instructor. Their experience and expertise will be of great benefit to you. Doing the practicum in your own agency (if this can be approved) will allow you to work on a project that will benefit the the agency's volunteer program. With approval from the practicum placement you might choose one of the following: create a market plan; write a policy manual; conduct a risk assessment; conduct a needs assessment and training plan; create an orientation package. All projects require approval by the instructor and the supervisor at the placement.

Partnerships

This program is offered in partnership with Volunteer Manitoba      www.mbvolunteer.ca

and Manitoba Association of Volunteer Administration (MAVA)        www.mavamanitoba.ca

MAVA is a professional association providing advocacy, education and networking opportunities for people in the business of volunteer management.

 

Employment Potential
Contact Human Resource Development Canada (HRDC) for related programs and services at their website,  http://www.hrdc-drhc.gc.ca/ for employment information.

Program Content
  COURSE NAME COURSE HOURS
CHAL-1008 Challenge: Training: Design and Delive 40
COMM-1170 Interpersonal Communication 1 40
MGMT-1054 Program Planning & Evaluation 10
MRKT-1034 Recruitment and Marketing 20
MGMT-1057 Risk Management 20
HUMR-1063 Training and Development 40
RECF-1025 Working With Volunteers 40
Electives  
WRKS-1099 Basic Writing Skills 12
CHAL-1225 Basic Writing Skills - CH 12
SEMR-9158 Building Workplace Loyalty 8
COMP-1081 Computers - Intro 40
CHAL-1180 Computers - Intro - CH 4
SEMR-9096 Conflict Resolution 8
SEMR-9152 Effective Listening Techniques 8
BUSA-1061 Effective Speaking 40
SEMR-9120 Employment Equity 8
SEMR-9175 Interviewing Skills-Employers 8
SEMR-9115 Managing Change 8
SEMR-9003 Managing Young Workers 8
SEMR-9106 Negotiating Skills 8
SEMR-9206 Preparing Newsletters 8
CORR-1012 Professional Portfolio Development 18
COMM-1016 Report Writing 40
MRKT-1110 Services Marketing 40
MGMT-1026 Special Event Management 40
SEMR-9013 Stress Management 8
SEMR-9160 Successful Meeting Strategies 8
SEMR-9118 Team Building 8
SEMR-9191 Value-Focused Thinking 8
PRAC-1026 Volunteer Mgmt - Practicum 80
SEMR-9167 Workday Management Tools 8
 
Course Descriptions
WRKS-1099 Basic Writing Skills
Course Description
Learn the importance of good writing skills, and use practical exercises to improve your present writing ability.
 
CHAL-1225 Basic Writing Skills - CH
(No description available at this time)
 
SEMR-9158 Building Workplace Loyalty
Course Description

Pressure is being placed on managers to build progressive working environments that encourage and support employee growth and job satisfaction. Participants will be introduced to a simple tool to assess their ability to foster a working environment that ensures high levels of employee engagement. We will also discuss practical techniques to identify and nurture employee ability and to build higher levels of employee commitment and contribution.

 
CHAL-1008 Challenge: Training: Design and Delive
(No description available at this time)
 
COMP-1081 Computers - Intro
Course Description
Increase your knowledge of computer fundamentals using a current Windows operating system. Content includes an introduction to common Microsoft Applications including Word, Excel, and time permitting Internet and PowerPoint.
 
CHAL-1180 Computers - Intro - CH
Course Description

If you have solid Microsoft Windows and Microsoft Office experience, you may write a challenge exam for credit. The challenge exam consists of three parts, and will require that you demonstrate a solid working knowledge of Microsoft’s Windows XP operating system, as well as Microsoft Word 2007 and Excel 2007. For more information see the Intro to computer course description.

 
SEMR-9096 Conflict Resolution
Course Description

We can expect to face conflict situations whenever we spend time with others; conflict gets resolved whether the situation is to our liking or not. This conflict resolution workshop addresses the interpersonal scope for such activity so that you can resolve your conflicts with others in a stable and safe environment, while still maintaining your own dignity. Topics include: safety procedures, how to maintain control of a situation, defusing techniques, how to listen and ask questions, mediation, and how to come to an eventual agreement.

 
SEMR-9152 Effective Listening Techniques
Course Description
Learn techniques for better listening and note-taking. Learn how to ignore distractions, summarize what a speaker has said, and control your emotions. Know when to ask questions or comment.
 
BUSA-1061 Effective Speaking
Course Description

Enhance your proficiency in oral communication through information, tools, examples, and practice using individual and group presentations. Increase your skills in impromptu speaking; assessment, evaluation and meeting planning.

 
SEMR-9120 Employment Equity
Course Description

Discover the importance of employment equity in business planning in order for business to succeed in an increasingly diverse local and global marketplace. Explore the demographic trends in Manitoba and the global economy, which suggest a workforce and consumer group that is increasing in diversity. Realize how equity is enhanced when focus is directed on the human resources of an organization. Develop an understanding of the inherent relationship of human resource management and employment equity.

 
COMM-1170 Interpersonal Communication 1
Course Description
Content is focused on human communication experienced in the helping professions. Emphasis is placed upon the student's growth, self-knowledge and behaviour in groups. Instructional methods will include discussions and activities to expand understanding and experience.
 
SEMR-9175 Interviewing Skills-Employers
Course Description
Topics will include the importance of the job interview, the importance of personnel selection and how you rate as an interviewer. Stages of the interview such as preparation, before during and after will be covered. There will be a short session of role playing.
 
SEMR-9115 Managing Change
Course Description

Begin to understand the change management process, how to assess an organization’s readiness to implement change, and build the commitment to change. In this workshop, work through strategies to “make change stick”, cover create and implement change strategies, and learn to assess and evaluate the success of change strategies through lessons from the field.

 
SEMR-9003 Managing Young Workers
Course Description
Learn as managers and supervisors the facts about the new generations of workers. Explore innovative techniques to ensure effective skills transfer and how to maintain a productive workplace.
 
SEMR-9106 Negotiating Skills
Course Description
Explore the principles and practice of skilled negotiations. Learn to assess various negotiation situations and apply principles to arrive at an acceptable solution. Note: you will learn through a combination of lectures, discussion and group exercises.
 
SEMR-9206 Preparing Newsletters
Course Description
Learn the purpose of newsletters, preparation methods, content guidelines, deadline issues, various page layouts, paper selection, and reproduction or printing considerations.
 
CORR-1012 Professional Portfolio Development
Course Description
Develop a professional portfolio that will be the foundation of your career development.  Developing a professional portfolio will build your own and other's awareness of your proven skills, knowledge and understanding.  Learn what to document, how to document it, and how to use your professional portfolio for a successful job interview.
 
MGMT-1054 Program Planning & Evaluation
Course Description
Study needs assessment techniques such as survey design, focus testing, competitor interviews and observation.  Learn about basic program planning models and methods, including various evaluation methods that ensure dynamic programming for volunteers in your organization.
 
MRKT-1034 Recruitment and Marketing
Course Description
Study the application of basic marketing principles and practices to volunteer recruitment, volunteer profile enhancement and public awareness of volunteer opportunities.  Examine public service announcements, the development of public relations materials, dealing with the media, email, internet, speaking engagements, interview/talk shows and one-to-one meetings with key resource people.  Learn how to tap into the diverse volunteer work force, design job desctriptions that utilize volunteers creatively and match volunteer needs to organizational needs.
 
COMM-1016 Report Writing
Course Description

Focus on being able to clearly and effectively communicate orally and in writing.  Learn the basic steps and “how-to's” of writing a report: organize and conduct an investigation, accurately document report sources, plan, write and complete the report. Become familiar on how to use supplementary visual aids in order to enhance your report. Class attendance affects the final grade.

 
MGMT-1057 Risk Management
Course Description
Develop an understanding of risk management and liability and the effective management of risk in volunteer and community programs.  Become familiar with the risk management cycle and screening protocol.  Learn specific techniques to identify, evaluate and control risks.  Minimize harm by increasing the effetiveness of current volunteer management practices specific to job design, intake, ongoing performance and documentation. 
 
MRKT-1110 Services Marketing
Course Description
Bring customer/client satisfaction and service quality to the forefront as central concepts vital to any organization's success. Examine how the marketing of services differs from that of products. Learn to identify client/customer groups, behaviours and needs, how to manage the service encounter and develop customer satisfaction/loyalty. Study different service delivery strategies and their implementation. Using a strong managerial and strategic focus, apply the concepts and theories presented in a "hands-on" occupation related project.
 
MGMT-1026 Special Event Management
Course Description

Participants will be provided with the tools and checklists required for the twenty seven meeting management functions which will ensure all details have been covered to the final phase of logistics and staging a conference or special event. Participants will also learn to recognize the necessity of national standards of knowledge and performance to provide a level of consistency within the special events profession.

 
SEMR-9013 Stress Management
Course Description
Learn how to relax and how to overcome and prevent stress. Common problems and effective solutions are presented and explored.
 
SEMR-9160 Successful Meeting Strategies
Course Description

Learn the role of meetings in businesses and organizations, the characteristics of meetings, roles of participants and how to conduct productive meetings. Become familiar with the role of parliamentary procedures and the various types of meetings, such as board, council and committee.

 
SEMR-9118 Team Building
Course Description
Success in an organization is rarely ever the result of individual talents or efforts. If employees work together as team members, success is more likely. The goal of this workshop is to provide the participants with an opportunity to learn how to work together more effectively as team rather than as groups.
 
HUMR-1063 Training and Development
Course Description
Develop your ability to design and implement a training program. The emphasis is on practical problems of training in industry.
 
SEMR-9191 Value-Focused Thinking
Course Description
Recognizing and articulating fundamental values can lead to the identification of decision opportunities and the creation of better alternatives. Focusing on the values that should be guiding the decision situation makes the search for new alternatives a creative and productive exercise.
Prerequisites: 
   Making Tough Decisions   SEMR-9188
 
PRAC-1026 Volunteer Mgmt - Practicum
Course Description
Take this opportunity to put your course work into practice with guidance and support from a mentor and an instructor.  With approval, you may choose a project to complete at your practicum site, for example:  conduct a risk assessment; conduct a needs assessment and training plan; create a volunteer orientation package.  All projects require approval by the instructor and the supervisor at your practicum site.  You will be evaluated regularly by your site supervisor and your instructor.
 
SEMR-9167 Workday Management Tools
Course Description
Learn how to identify, manage, and control time-wasters at home and work. Setting your goals and planning your time can put you in control.
 
RECF-1025 Working With Volunteers
Course Description
Develop the necessary tools to assist staff in working with volunteers. Focus on creating a comfortable climate for volunteers and employees to work together. Supervision, motivation and retention will be studied. Learn how to plan with, and assist volunteers to work to their fullest potential.
 



Contact Information

If you require further information contact:

School of Continuing and Distance Education
C116-2055 Notre Dame Ave
Winnipeg, MB R3H 0J9
Phone: 204-694-1789 or 1-866-242-7073
Fax: 204-633-6489
E-mail: cde@rrc.mb.ca